1. Introduction

• 1.1 Please carefully read these Terms of Service ('Terms', 'Terms of Service') before using the https://www.litech.cc/ website (the 'Service') operated by Litech ('us', 'we', or 'our').

• 1.2 This Privacy Policy document outlines the types of information collected and recorded by https://www.litech.cc/ and how we utilize it. If you have additional questions or require further clarification about our Privacy Policy, please don't hesitate to contact us.

• 1.3 Our Privacy Policy applies exclusively to our online activities and is applicable to visitors to our website concerning the information they share and/or collect on litech.cc. We understand the importance of your privacy and are committed to maintaining the confidentiality of your personal information. This Privacy Policy governs all products and services provided by us and outlines how we may collect, use, and disclose your personal information.

• 1.4 The policy pertains specifically to the https://www.litech.cc/ website (the "Website") and governs data collection, processing, and usage in compliance with the Personal Data Protection 2010 of Malaysia ("PDPA") and its regulations.

2. Collection of personal data

• 2.1 For the purpose of carrying on the company's business, including registration and administration of the company's website and related products and services (including relevant online services), you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible to satisfy your request:

• (i) Your name;

• (ii) Contact details, including contact name and telephone number or email address, delivery address. In some instances, you may also be requested to provide certain data that may be used to further improve our products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalized service, or provision of a product is dependent on your providing all requested data, failure to provide the requested data may prevent us from providing the service to you. This type of data includes, but is not limited to:

• (i) Gender;

• (ii) Hobbies and leisure activities;

• (iii) Other related products and services subscribed to;

• (iv) Images specifically collected for refund and return process purposes.

• 2.2 The company's web servers may also collect data relating to your online session, the use of which is to provide aggregated, anonymous, statistical information on the server's usage so that we may better meet the demands and expectations of visitors to our sites. This type of data may include, but is not limited to:

• (i) The browser type and version;

• (ii) Operating system; and

• (iii) The IP address and/or domain name.

3. Use of Personally Identifiable Information Collected

4. Direct Marketing

• 4.1 Banks and credit card companies often charge a transaction fee when the card issuer and the merchant are in different countries. The currency exchange rate and any transaction fee are determined by the bank or agency processing the transaction. These fees may appear as charges on the customer's account, causing a discrepancy between the amount listed on the credit or debit card statement and the billing summary on our website.

• 4.1 We have asked your consent before you provided us with your personally identifiable information. Upon receiving your consent, you may receive from us or our affiliated companies telephone calls, emails, and direct mailings containing promotional materials periodically. Our primary modes of communication are email or phone.

5. Security of personal data

• 5.1 Litech uses strict procedures and security measures to prevent unauthorized access wherever possible. Personal data provided to Litech via our website or any applications, as well as during online credit card transactions, is protected during transit using encryption protocols such as Transport Layer Security (TLS). When personal data is stored by Litech, we utilize computer systems with limited access, housed in facilities equipped with physical security measures. Additionally, data stored in cloud services is encrypted, including when we utilize third-party storage providers. Furthermore, personal data stored in non-electronic environments is also subject to stringent procedures and security measures.

6. Use of Cookies

• 6.1 When you browse https://www.litech.cc/, the company will record your visit only and will not collect any personally identifiable information from you unless otherwise stated. The cookies used (if any) by the Website not in any way collect personal data that could be used to identify a specific user. In addition, cookies are of a temporary nature, used solely to improve the efficiency of the last transmission. Some cookies are used by third parties to provide Litech with data on the effectiveness of its engagements and promotions. Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.

7. Scope of Application

• 7.1 This Privacy Policy Statement only applies to https://www.litech.cc/. Our website may contain links to other sites and pages. By activating a link, for example by clicking on the banner of an advertiser, you leave our website and the company does not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.

8. Marketing and promotional purposes

• 8.1 Upon subscribing to our services, you will be receiving marketing and/or promotional emails or calls from us, which includes monthly promotions and information on future events. If you do not wish to receive any promotional news or calls, please click the "unsubscribe" link at the bottom of the email and you will be excluded from our newsletters and contacts.

9. Data Access and Correction

• 9.1 If you have any query in relation to the Litech’s privacy policy or you wish to access or correct your personal data held by us, you may contact us by email to marketing@advancednet.com.my on Monday to Friday from 8:30AM to 6PM.

10. Changes to Privacy Policy

• 10.1 We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise that you check our website for this Privacy Policy on a regular basis. Kindly view our privacy notice on the website, https://www.litech.cc/.

1. Refund

• 1.1 Refunds Eligibility: Refunds are exclusively granted for any missing or undelivered items to our valued customers.

• 1.2 Refund Request Submission: Customers are kindly requested to complete the Refund/Return Request form found in the Account Page under the Refund/Return Request tab. When filling out the form, please select 'Refund’ in the 'Request' dropdown. Rest assured, our refund process is meticulously managed and typically takes 7-10 business days to complete.

2. Return – Exchange/Repair

• 2.1 Return Eligibility: Return requests are specifically intended for item exchanges or repair services; refunds resulting from return requests are not entertained.

• 2.2 Return Request Submission: Customers are kindly requested to complete the Refund/Return Request form found in the Account Page under the Refund/Return Request tab. When filling out the form, please select 'Return’ in the 'Request' dropdown.

• 2.3 Return Process: Upon approval of the return request, customers are kindly instructed to dispatch the item(s) to our designated company address.

• 2.4 Inspection and Decision: All returned items will undergo thorough inspection and testing by our technical team to determine necessary action, whether replacement or repair. The decision to exchange or repair the returned item is at the discretion of our team.

• 2.5 Exchange Process: In the event of returns necessitating item exchange:

• • Replacement items currently in stock will be dispatched within 1-3 business days;

• • If replacement items are temporarily out of stock, the customer will be notified on the next product replenishment. This delay is primarily attributed to specific concerns, such as customized items requiring production;

• 2.6 Repair Process: For returns requiring item repair, the process typically takes 10-15 business days, subject to our production plant schedule.

• 2.7 Liability for Return Shipping Fee: In instances where the return is attributable to an error on Litech's part (e.g., receipt of incorrect or defective items), all associated shipping costs will be graciously covered by Litech. Conversely, customers are responsible for covering the return shipping costs in otherwise scenarios.

• 2.8 Customs Duties: Please be advised that international orders may incur customs duties on import and export. Should items be returned from abroad due to our oversight, we undertake to cover the applicable customs duties.

• 2.9 Unauthorized Returns: Unauthorized returns or items deemed ineligible for return will regrettably be declined or returned to the customer at their expense.

• 2.10 Status Updates: Customers will receive prompt and informative updates on the status of their return, replacement, or repair. These updates are instrumental in maintaining transparency throughout the process and ensuring utmost satisfaction.

3. Cancellation Policy

• 3.1 Cancelling Orders: Please note that our business does not allow for any cancellations after placing an order.

Welcome to https://www.litech.cc/. These terms and conditions outline the rules and regulations for the use of Litech's Website.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Litech's website if you do not accept all the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:
Client, You and Your refers to you, the person accessing this website and accepting the Company’s terms and conditions. The Company, Ourselves, We, Our and Us, refers to our Company. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1. Cookies

• 1.1 We employ the use of cookies. By using Litech's website, you consent to the use of cookies in accordance with Litech’s privacy policy. Most of the modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

2. License

• 2.1 Unless otherwise stated, Litech and/or its licensors own the intellectual property rights for all material on https://www.litech.cc/.

• 2.2 All intellectual property rights are reserved. You may view and/or print pages from Litech website for your own personal use subject to restrictions set in these terms and conditions.

• 2.3 You must not:

• • Republish material from Litech website

• • Sell, rent or sub-license material from Litech website.

• • Reproduce, duplicate or copy material from Litech website

• • Redistribute content from Litech website (unless content is specifically made for redistribution).

1. Order Processing and Delivery Timeframes

• 1.1 Once your order is placed and payment is confirmed, it will be processed and shipped according to the following estimated timeframes based on your delivery address. However, please be informed that Litech needs 3 days to process your orders for our in-stock products and for pre-order or made-to-order products, processing times vary as displayed in the product webpage.

• 	West Malaysia	East Malaysia	Outside Malaysia
  Delivery Time	Delivery time between 4-7 business days (excluding order processing time)	Delivery time between 10-15 business days (excluding order processing time)	Delivery time between 7-21 business days (excluding order processing time)




• 1.2 Please note that these delivery times are estimates and may vary based on availability and the standard processing times of the delivery company.

2. Order Confirmation and Tracking

• 2.1 After checkout, you will receive an Order Confirmation Email from Litech. When your order is packed and ready for shipment (please allow up to 2 days for in-stock product and for pre-order or made-to-order products, as specified in respective product page), you will receive a Shipping Notification Email from Litech which contains tracking details together with the courier company.

3. Delivery Address and Contact Information

• 3.1 Orders will be delivered to the exact address provided during checkout. We cannot deliver to PO boxes, post offices, or parcel lockers. Ensure that you provide an accurate and complete delivery address and contact number to facilitate successful delivery. The delivery company may contact you regarding delivery updates or issues.

4. Liability and Address Changes

• 4.1 We are not liable for any losses, damages, costs, or expenses resulting from late or unsuccessful deliveries. If you change your delivery address after placing your order, you may be subject to additional shipping fees.

5. Delivery Delays and Follow-Up

• 5.1 We strive to deliver your order promptly. If you do not receive your order within the following timeframes from the dispatch date, notify us in writing at customercare@advancednet.com within 21 business days from the date of purchase:

• • West Malaysia: 12 business days

• • East Malaysia: 18 business days

• • International: 21 business days

• 5.2 Customers are responsible for following up with the courier company using the provided tracking number. Undelivered items are subject to the courier company’s terms and conditions.

6. Festive Season Delays

• 6.1 Please expect delays during Malaysian festive seasons. We apologize for any inconvenience caused.

1. Introduction

2. Collection of personal data

3. Use of Personally Identifiable Information Collected

1. Accepted Payment Methods

2. Payment Methods

• 2.1 Customers are required to pay for their orders using any of the payment options available on Litech's website. All transactions are secured using Secure Socket Layer (SSL) technology.

• 2.2 Customers must ensure that the card or account used for payment is their own and that sufficient funds or credit facilities are available to cover the order cost. Litech reserves the right to reject an order in case of a payment dispute or an unusually high number of products ordered.

• 2.3 For cards or accounts not denominated in Malaysian Ringgit (MYR), the final price may vary based on the exchange rate applied by the card issuer or bank. Litech is not responsible for any foreign transaction fees charged by the card issuer or bank.

3. Proof of Orders and Payments

• 3.1 Upon receipt of funds for an order, customer will receive Payment Confirmation Email along with the Order Confirmation Email.

• 3.2 Once orders are processed, they are securely stored in our system. Customers can access their orders via the "My Account" page under the 'Orders' tab on Litech’s website.

• 3.3 Customers are advised to retain their order confirmation emails.

4. Transaction Fees

• 4.1 Banks and credit card companies often charge a transaction fee when the card issuer and the merchant are in different countries. The currency exchange rate and any transaction fee are determined by the bank or agency processing the transaction. These fees may appear as charges on the customer's account, causing a discrepancy between the amount listed on the credit or debit card statement and the billing summary on our website.

• 4.2 For queries regarding these fees or exchange rates, customers should contact their bank or credit card company directly.

Thank you for choosing Litech. For questions regarding our payment policy, please contact our support team.